Privacy policy
Privacy Policy
Last Updated: June 27, 2026
Welcome to Sole Bloc. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase from Sole Bloc.
By using our website, you agree to the practices described in this Privacy Policy.
⸻
1. Information We Collect
When you use our website, we may collect the following types of information:
Personal Information
This may include:
* Full name
* Email address
* Phone number
* Billing address
* Shipping address
* Payment information (processed securely through our payment providers)
* Order history
⸻
Automatically Collected Information
When you browse our website, we may automatically collect:
* IP address
* Device type
* Browser type
* Operating system
* Pages visited
* Time spent on our website
* Referring website
* Cookies and similar tracking technologies
This information helps us improve our website and customer experience.
⸻
2. How We Use Your Information
We use your information to:
* Process and fulfil your orders
* Verify and confirm purchases
* Arrange shipping and delivery
* Respond to customer enquiries
* Provide customer support
* Improve our products and website
* Prevent fraud and unauthorized transactions
* Send order updates and service-related communications
* Comply with legal obligations
Where you have opted in, we may also send promotional emails, newsletters, and special offers. You can unsubscribe at any time.
⸻
3. Cookies
Our website uses cookies to enhance your browsing experience.
Cookies help us:
* Remember your preferences
* Keep products in your shopping cart
* Improve website performance
* Analyse visitor behaviour
* Personalise your shopping experience
You can disable cookies through your browser settings, although some website features may not function correctly.
⸻
4. Payment Security
We do not store your full payment card details on our servers.
Payments are processed securely through trusted third-party payment providers that use industry-standard encryption and security measures to protect your financial information.
⸻
5. Sharing Your Information
We do not sell your personal information.
We may share your information only when necessary with trusted third parties, including:
* Payment processors
* Courier and delivery companies
* Website hosting providers
* Fraud prevention services
* Professional advisers where required
* Government or regulatory authorities where required by law
These service providers only receive the information necessary to perform their services.
⸻
6. Data Security
We take reasonable technical and organisational measures to protect your personal information against:
* Unauthorised access
* Loss
* Theft
* Misuse
* Alteration
* Disclosure
While we strive to protect your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.
⸻
7. Data Retention
We retain your information only for as long as necessary to:
* Complete your orders
* Provide customer support
* Meet legal and tax obligations
* Resolve disputes
* Enforce our agreements
When your information is no longer required, it is securely deleted or anonymised where appropriate.
⸻
8. Your Rights
Depending on the laws that apply to you, you may have the right to:
* Access your personal information
* Correct inaccurate information
* Request deletion of your personal information
* Restrict or object to certain processing activities
* Withdraw consent where processing is based on consent
* Request a copy of your personal data where applicable
To exercise these rights, please contact us using the details provided below.
⸻
9. Marketing Communications
If you subscribe to our marketing communications, you may receive updates about:
* New product releases
* Promotions
* Exclusive offers
* Sales events
* News and announcements
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
⸻
10. Third-Party Services
Our website may contain links to third-party websites or integrate with third-party services.
We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review their privacy policies before providing personal information.
⸻
11. Children’s Privacy
Sole Bloc does not knowingly collect personal information from children under the age required by applicable law without appropriate consent.
If we become aware that we have collected such information unintentionally, we will take reasonable steps to delete it.
⸻
12. International Data Transfers
If your personal information is transferred or processed outside your country of residence, we will take reasonable steps to ensure it remains protected in accordance with applicable data protection laws.
⸻
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.
Any updates will be posted on this page with the revised “Last Updated” date.
⸻
14. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or how we handle your personal information, please contact our customer support team.
When contacting us, please include:
* Your full name
* Email address
* Order number (if applicable)
* A detailed description of your enquiry
We will respond as soon as reasonably possible.
⸻
15. Compliance with Applicable Laws
Sole Bloc is committed to handling personal information responsibly and in accordance with applicable privacy and data protection laws, including the Protection of Personal Information Act (POPIA) where applicable.
By using our website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described above.