Terms of service
Welcome to Sole Bloc. These Terms of Service (“Terms”) govern your access to and use of the Sole Bloc website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.
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1. About Sole Bloc
Sole Bloc is an online retailer offering sneakers, streetwear, soccer jerseys, and related apparel and accessories. These Terms apply to all visitors, customers, and users of our website.
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2. Eligibility
By using our website, you confirm that:
* You are at least 18 years old or have permission from a parent or legal guardian.
* You have the legal capacity to enter into a binding agreement.
* The information you provide is accurate and up to date.
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3. Products and Availability
We strive to display our products, descriptions, images, and pricing as accurately as possible.
However:
* Product colours may vary depending on your device or monitor settings.
* Product images are for illustrative purposes and may differ slightly from the actual product.
* Availability is subject to stock levels.
* We reserve the right to discontinue or modify products without prior notice.
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4. Pricing
All prices displayed on our website are shown in the applicable currency and are subject to change without prior notice.
Although we make every effort to ensure pricing accuracy, errors may occasionally occur. If an incorrect price is displayed, we reserve the right to cancel or refuse the affected order and issue a full refund if payment has already been made.
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5. Orders
Once you place an order, you will receive an order confirmation acknowledging receipt of your order.
This confirmation does not constitute acceptance of your order. We reserve the right to:
* Accept or decline any order.
* Limit quantities purchased.
* Cancel orders suspected of fraud or unauthorized activity.
* Request additional verification before processing an order.
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6. Payment
Payment must be completed before an order is processed and dispatched.
We accept payment methods displayed during checkout through secure third-party payment providers.
If a payment cannot be successfully processed, your order may be delayed or cancelled.
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7. Shipping and Delivery
We process orders as quickly as possible.
Estimated delivery times are provided for convenience only and are not guaranteed. Delivery times may vary due to:
* Courier delays
* Weather conditions
* Public holidays
* Incorrect shipping information
* Circumstances beyond our reasonable control
Customers are responsible for providing accurate delivery details. Sole Bloc is not responsible for delays or additional costs resulting from incorrect information supplied by the customer.
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8. Returns and Refunds
Returns, exchanges, and refunds are governed by our Return & Refund Policy.
Please review that policy before making a purchase.
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9. Promotions and Discount Codes
From time to time, Sole Bloc may offer promotional discounts.
Unless otherwise stated:
* Promotions cannot be combined.
* Discount codes have no cash value.
* Promotions may be modified or withdrawn without notice.
* Discounts apply only during the promotional period.
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10. Intellectual Property
All content on the Sole Bloc website, including but not limited to:
* Logos
* Branding
* Product descriptions
* Images
* Graphics
* Website design
* Text
* Icons
* Videos
is owned by or licensed to Sole Bloc and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, copy, or commercially exploit any content without prior written permission.
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11. Acceptable Use
You agree not to:
* Use the website for unlawful purposes.
* Interfere with the website’s operation or security.
* Upload malicious software or harmful code.
* Attempt unauthorized access to our systems.
* Use automated tools to scrape or collect data without permission.
* Misrepresent your identity or provide false information.
Violation of these Terms may result in suspension or termination of access to the website.
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12. Limitation of Liability
To the fullest extent permitted by applicable law, Sole Bloc shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of, or inability to use, our website, products, or services.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
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13. Warranties
Except where required by law, products and services are provided on an “as is” and “as available” basis.
We do not guarantee that:
* The website will always be available or uninterrupted.
* The website will be free from errors or viruses.
* Every product will meet individual expectations.
Your statutory consumer rights remain unaffected.
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14. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
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15. Third-Party Links
Our website may contain links to third-party websites for your convenience.
Sole Bloc is not responsible for the content, availability, or privacy practices of these external websites.
Accessing third-party websites is at your own risk.
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16. Force Majeure
Sole Bloc shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond our reasonable control, including but not limited to:
* Natural disasters
* Power outages
* Internet failures
* Labour disputes
* Government actions
* Pandemics
* War
* Civil unrest
* Courier disruptions
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17. Changes to These Terms
We may revise these Terms of Service from time to time.
Updated versions will be posted on this page with the revised “Last Updated” date. Continued use of our website after changes have been published constitutes acceptance of the updated Terms.
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18. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Republic of South Africa. Any disputes arising from these Terms or your use of the website shall be subject to the jurisdiction of the South African courts, unless otherwise required by applicable law.
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19. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall continue in full force and effect.
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20. Contact Us
If you have any questions about these Terms of Service, please contact our customer support team.
To help us assist you efficiently, please include:
* Your full name
* Email address
* Order number (if applicable)
* A detailed description of your enquiry
We aim to respond to all enquiries as promptly as possible.
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Thank you for choosing Sole Bloc. We appreciate your trust and look forward to providing you with a secure, reliable, and enjoyable shopping experience.