Refund policy
At Sole Bloc, customer satisfaction is our priority. We understand that sometimes a product may not meet your expectations, and we’re here to make the returns process as straightforward as possible. Please read our policy carefully before making a purchase.
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1. Return Eligibility
You may request a return within 14 days of receiving your order, provided that the item meets the following conditions:
* The item is unused and unworn.
* The item is in its original condition.
* All original tags, labels, and packaging are intact.
* The item shows no signs of damage, wear, washing, or alteration.
* Proof of purchase (order confirmation or receipt) is provided.
Items returned that do not meet these conditions may not be accepted.
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2. Non-Returnable Items
For hygiene and quality assurance reasons, the following items cannot be returned unless they arrive damaged or incorrect:
* Worn sneakers
* Used clothing
* Jerseys with custom names or numbers
* Gift cards
* Clearance or final sale items
* Items marked as non-returnable at the time of purchase
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3. Incorrect or Damaged Orders
If you receive:
* The wrong product
* A damaged item
* A defective item
* An item with missing parts
Please contact us within 48 hours of delivery.
To help us resolve the issue quickly, include:
* Your order number
* A description of the issue
* Clear photos of the product and packaging
Once reviewed, we will arrange a replacement, exchange, or refund where applicable.
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4. Size Exchanges
If you’ve ordered the wrong size, we’re happy to assist with an exchange, subject to stock availability.
To qualify:
* The item must be unworn.
* Original packaging and tags must still be attached.
* The exchange request must be made within 14 days of delivery.
Customers are responsible for return shipping costs for size exchanges unless the incorrect size was sent by Sole Bloc.
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5. How to Start a Return
To request a return:
1. Contact our customer support team.
2. Provide your order number.
3. Explain the reason for the return.
4. Wait for return approval and instructions.
5. Package the item securely and send it to the address provided by our support team.
Please do not send items back without prior approval, as they may not be accepted.
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6. Refund Process
Once your returned item has been received and inspected, we’ll notify you of the outcome.
If approved, your refund will be processed to your original payment method.
Depending on your bank or payment provider, refunds may take 5–10 business days to appear in your account after processing.
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7. Shipping Costs
Original shipping charges are non-refundable, except where:
* We shipped the wrong item.
* The product arrived damaged.
* The product was defective upon arrival.
Customers are responsible for return shipping costs unless the return is due to our error.
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8. Late or Missing Refunds
If you haven’t received your refund:
* Check your bank account again.
* Contact your credit card provider or bank, as processing times may vary.
* If you’ve completed these steps and still haven’t received your refund, please contact our customer support team.
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9. Order Cancellations
Orders may be cancelled before they have been processed or dispatched.
Once an order has been shipped, it cannot be cancelled and must instead follow our standard return process.
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10. Sale Items
Items purchased during promotions or sales may only be returned if they are defective, damaged, or incorrect, unless otherwise stated at the time of purchase.
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11. Return Packaging
Please ensure returned products are packaged securely to prevent damage during transit.
Sole Bloc reserves the right to refuse returns that arrive damaged due to inadequate packaging.
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12. Right to Refuse Returns
We reserve the right to refuse returns or refunds if:
* The product has been worn or used.
* The item has been damaged after delivery.
* Original packaging or tags are missing.
* The return request falls outside the stated return period.
* Evidence of misuse or abuse is found.
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13. Consumer Rights
This policy is intended to complement your rights under applicable consumer protection laws. Nothing in this policy limits or excludes any rights you may have under the laws of your country or region.
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14. Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team.
When contacting us, please include:
* Your full name
* Order number
* Email address used for the purchase
* Description of the issue
* Photos (if applicable)
We’ll do our best to resolve your request as quickly as possible.
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Sole Bloc is committed to providing quality products and a shopping experience you can trust. Thank you for shopping with us.