Shipping policy
At Sole Bloc, we’re committed to delivering your order as quickly and efficiently as possible. Please read our Shipping Policy to understand how we process, ship, and deliver your purchases.
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Order Processing
* All orders are processed within 1–2 business days after payment has been successfully received.
* Orders placed on weekends or public holidays will be processed on the next business day.
* Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information (where available).
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Delivery Timeframes
We offer shipping throughout South Africa.
Estimated Delivery Time:
* Standard Shipping: 3–5 business days after dispatch.
* Delivery times are estimates and may vary depending on your location and courier operations.
While we aim to deliver within the stated timeframe, delays may occasionally occur due to circumstances beyond our control.
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Shipping Costs
Shipping costs are calculated at checkout based on factors such as:
* Delivery location
* Package size and weight
* Shipping method selected
The final shipping cost will be displayed before you complete your purchase.
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Order Tracking
Once your order has been dispatched, you’ll receive tracking details via email or SMS (where available), allowing you to monitor your shipment until it arrives.
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Delivery Areas
We currently ship to addresses throughout South Africa.
At this time, international shipping may not be available. If international shipping is introduced in the future, this policy will be updated accordingly.
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Delivery Delays
Although we strive to meet our estimated delivery times, delays may occur due to:
* Adverse weather conditions
* Public holidays
* High shipping volumes
* Courier delays
* Remote delivery locations
* Incorrect or incomplete delivery information provided by the customer
Sole Bloc is not liable for delays caused by third-party courier services or circumstances beyond our reasonable control.
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Incorrect Shipping Information
Customers are responsible for providing accurate shipping information when placing an order.
If incorrect or incomplete details are provided:
* Delivery may be delayed.
* Additional shipping charges may apply.
* Sole Bloc cannot guarantee successful delivery.
Please contact us immediately if you notice an error in your shipping information after placing your order.
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Failed Delivery Attempts
If delivery cannot be completed because:
* The recipient is unavailable,
* The address is incorrect,
* The parcel is unclaimed,
the courier may attempt redelivery or return the package to us.
Additional shipping fees may apply for reshipping returned parcels.
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Damaged or Lost Parcels
If your order arrives damaged or appears to be lost in transit, please contact our customer support team as soon as possible.
To assist with your claim, please provide:
* Your order number
* A description of the issue
* Photographs of the damaged package or item (if applicable)
We will work with the courier to investigate and resolve the matter as quickly as possible.
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Order Changes and Cancellations
If you need to update your shipping address or cancel your order, please contact us immediately.
Changes or cancellations can only be made before your order has been processed and dispatched.
Once an order has been shipped, it cannot be cancelled and will instead be subject to our Return & Refund Policy.
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Contact Us
If you have any questions regarding shipping or delivery, please contact our customer support team with:
* Your full name
* Order number
* Email address used for your purchase
* Details of your enquiry
We’ll be happy to assist you.
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Thank you for shopping with Sole Bloc. We appreciate your trust and are committed to delivering your order safely and efficiently within our estimated 3–5 business day delivery timeframe.